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Return and Refund Policy

         At Kepher Perfumes, we are committed to providing you with a delightful shopping experience. If for any reason you are not fully satisfied with your purchase, our Return and Refund Policy offers options for resolution. Please read the policy below for more details.


1. Eligibility for Returns and Replacements

  • Return Window: Returns and exchanges are accepted within 30 days from the date of delivery.
  • Condition of Items: To be eligible for a return or replacement, the item must be unused, in its original condition, and in the original packaging. The item should not show any signs of use, alteration, or damage.
  • Non-Returnable Items: Due to the nature of our products, perfumes that have been opened or used cannot be returned or exchanged, unless they are defective or damaged.


2. How to Initiate a Return or Replacement

To initiate a return or replacement, please follow these steps:

  • Contact Us: Reach out to our customer support team via email at support@kepher.com or through the contact form on our website. Please include your order number, the item(s) you wish to return or replace, and the reason for your request.
  • Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number along with instructions on how to proceed.
  • Returning the Product: Once you receive the RA number, securely package the item(s) in the original packaging (if possible), clearly marking the RA number on the package. Use a trackable shipping service to return the item.


3. Return Shipping Costs

  • For Returns: The customer is responsible for covering the return shipping costs unless the return is due to a defect or error on our part.
  • For Defective or Incorrect Items: If the item is defective, damaged, or an error occurred in fulfillment (e.g., wrong item sent), we will cover the return shipping costs.


4. Refunds and Processing Times

  • Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account after processing.
  • Partial Refunds: In cases where returned items show signs of use or damage, a partial refund may be issued, depending on the condition of the product.


5. Replacement Policy

  • If you receive a defective or damaged item, or if the wrong item was shipped to you, we will offer a replacement or exchange. If the replacement item is unavailable, we will provide a full refund.


6. Gift Returns

  • For items purchased as gifts, returns are allowed for store credit or exchanges of equal value, as per the return process outlined above.


7. Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us as soon as possible, and no later than 7 days from the delivery date. Please include clear photographs of the damage or defect, and we will arrange for a return, replacement, or refund accordingly.


8. How to Contact Us

  • Email: sup@kepher.com
  • Website: Visit the contact page on our website for more details.


      At Kepher Perfumes, we are dedicated to providing exceptional customer service and will work with you to resolve any issues as quickly as possible. Thank you for choosing to shop with us!